Technology is vital to your success as an online learner. One major key to success in online learning is developing a basic understanding of the most important tools you’ll need for this course: a computer and the Internet.
Oakwood University uses D2L as the learning management system to deliver its online course instruction. The Oakwood University D2L platform is not an internet service provider. Your Internet Service Provider (ISP) is responsible for helping you configure your computer system so you can connect to the Internet/WWW. Your ISP will assist you with problems concerning connectivity to the Internet/WWW and D2L and the Oakwood University website.
If you have difficulty connecting or maintaining a connection to the University website, contact your ISP immediately to determine the source of the problem. If you are disconnected from the Internet without warning, contact your ISP immediately. If you have specific concerns about your operating system, D2L, contact the Oakwood University HelpDesk at 256-726-7464. Please note that you may have additional software requirements from your instructor. That information will be provided in the course description and/or the course syllabus.
Technical Support Assistance for D2L, My Oakwood, Email and the Single Sign-On ID can be obtained by following the instructions provided under "Help Desk" below and on the Oakwood University Information Technology website.
The Help Desk offers online submission (for computer repair requests, software installations, all email accounts activation and problems, network port activation and other computer related issues) or to check the status of your work order.